East Devon Business Performance Training
mfs partnership limited
The objective of mfs partnership is to provide partnership
support to clients to help them achieve improved business performance
The focus will be on making the changes necessary to influence
future sales revenues and hence profitability
The
goal is to ensure practical implementation of the agreed solutions
so as to provide a beneficial return on investment
Support is available in the areas of:
- Strategy Formulation and Implementation
- Avoidance of 'Strategic Leakage'
- Leadership Processes and Behaviours
- Customer Management Processes
- Face to Face Customer Relationship Skills
- Team Building & Communication Skills
Case Studies
Listed below are examples of successful projects within the
scope of mfs partnership limited.
Global Airline
Providing a range of sales process, sales management, sales,
negotiation and presentation skills training for an international,
multi-cultural sales organisation, selling into an extremely
competitive market place across a wide range of sales channels;
resulting in increased passenger revenues and yields.
Creating a global, web based competence evaluation system
supporting the sales organisation; leading to substantial cost
savings.
Creating and implementing a mentoring support programme for
the senior management team of an autonomous country organisation;
leading to increased operational efficiency.
Creating and facilitating a global management development
academy; to develop a cadre of future senior executives.
Global Hotel Chain
Creating and delivering a major behavioural change programme
to re-align the face to face sales, negotiating skills, sales
management skills and key client management processes with a
revised marketing strategy; resulting in greatly increased profitability
and an increased sales team contribution.
Global Telecommunications Manufacturer
Creating and delivering a customer and cultural awareness programme
for commissioning engineers; to ensure trouble free installations.
Global Process Technology Manufacturer
Developing and implementing a sales activity management and
planning tool to enable increases in key sales productivity
measures; through both direct and indirect sales resources.Implementing
a team role and job profiling evaluation programme, to identify
the appropriate personnel for key sales and management roles
in a time of considerable change.
Introducing the frameworks and processes essential for global
key account management.
National Airline
Introducing a sales and customer service culture into an organisation
facing the change from a protected market environment into a
fully competitive one. Providing the relevant frontline and
leadership skills and processes to support the new culture and
providing the associated organisational and compensation consultancy.
Pan-European Scientific Equipment Manufacturer
Creating a complete set of training modules for sales, negotiations,
account management and presentation skills across the pan-European
organisation; leading to gains in margin and market share.
Global ICT Components Manufacturer
Providing a marketing and sales strategy review process and
tools for the pan-European organisation; allowing them to maintain
their market position in a decreasing market place.
Pan-European Power & Motion Control Distributor
Creating and delivering the necessary processes and skills into
the European sales management teams; creating the business environment
essential for a successful trade sale.
National Scientific Consultancy
Providing the fundamental skill and process inputs to create
the desired business development behaviour and skills amongst
research scientists; ensuring a successful company flotation.
Robin Humphreys
Following
his graduation, in Physiology & Biochemistry, Robin joined a
major British multinational organisation with two distinctive
business units; Pharmaceuticals and Fast Moving Consumer Goods.
In his time with the company he carried out an extensive
range of sales and marketing roles, in both line and staff functions,
within both business units. These roles included sales, project
management, sales management, brand and marketing management
and country management.
For the majority of his time with the company he worked within
the international organisation, primarily in Asia, devolved
from the UK headquarters with full profit centre responsibilities.
From 1984, Robin worked with the world's leading consultancy
in the fields of leadership, sales and customer service training
and development. As a Director his role was to develop client
relationships, on a global basis, through the sale and delivery
of their consultancy products and services.
Although working successfully across a very wide range of
both manufacturing and service business areas, his particular
specialisation was in developing the sales, key account management,
leadership processes and inter-personal skills essential for
commercial success.
In 2001 Robin founded mfs partnership limited, an organisation
providing a bespoke consultancy service in the business to business
arena.
Range of Services
The business of mfs partnership limited is to provide support
for its clients to improve their business performance.
This support falls into two areas, consultancy and training.
The elements that can be covered in both areas are listed below.
SENIOR MANAGEMENT
Business Development Strategy: Formulation & Implementation
Customer Retention Strategy: Formulation & Implementation
Leading Other Leaders
Implementing and Managing Cultural Change
Managing Ambition
Meeting Facilitation
Mentoring
Organisational Development
Competence Development
Role Profiling
MIDDLE MANAGEMENT
'The Sales Arena' - Sales Activity Planning
Implementing Sales Activity Planning
Leadership
Motivation
Implementing Change
Decision Making
Coaching Skills
Team Working & Team Building (Belbin Accredited)
Evolutionary Psychology
Emotional Intelligence
Emotional and Social Competence Inventory (HayGroup Accredited)
Communication Skills
Transactional Analysis
Counselling Skills
Objective Setting
Training and Development
Recruitment and Selection
Induction of New Staff
Managing Pressure and Stress
SALES
Foundation
Understanding the Sales Process
Defining Customers' Requirements
The Overall Sales Framework
Communicating Effectively
Presenting Solutions
Objection Handling
Price Handling
'The Sales Arena' - Sales Activity Planning
Telephone Appointment Making
Pre-call Planning
Activity (Time) Management
Proposal Construction & Response
Advanced
Managing the Decision Making Process
Developing a Strategic Selling Approach
Pre-Selling
Keeping Customers
Business Planning
Solution Selling
Specialised
Financial Understanding
Negotiating Skills, Foundation & Advanced
Presentation Skills
Running Training Sessions
Key Account Management
Global Account Management
CUSTOMER SERVICE
Management
The Importance of Service
Implementing a Service Strategy
The Impact of Service Providers
The Role of Management
Service Skills - Face to Face
Communication Skills
Relationship Building
Complaints and Solutions
Service Skills - Telephone
Communicating Effectively
Controlling the Telephone Call
The Structure of the Call
Handling Complaints
Handling Difficult Situations
